Documents are printed in monochrome

1. Check 1 Is the Black and White Photo Print check box set on in the printer driver?

   • Windows

     Clear the Black and White Photo Print check box in the Basic Settings sheet of the printer driver, and then redo the printing.

     • Basic Settings Tab Description (Windows)

   • macOS

     Clear the Black and White Photo Print check box in Quality & Media of the printer driver, and then redo the printing.

     • Quality & Media (macOS)

   Note

   • If the paper for the monochrome print is selected in Media Type of the printer driver, the Black and White Photo Print check box cannot be cleared. In that case, select the paper other than that for the monochrome print in Media Type.

2. Check 2 The print head nozzle may be blocked

   Print a test pattern to check the color ink nozzles and see if they are clogged.

   • Checking for Nozzle Clogging

   Note

   • To automatically check for nozzle blockages after printing, set Auto nozzle check in the LCD menu to a setting other than Disable.

     • Auto maintenance settings